At aluna, we are committed to providing high-quality financial intelligence and strategic analysis. Please read our policy carefully regarding subscriptions to aluna Prime.
Subscription Cancellation
aluna Prime offers flexible subscription terms. We believe in transparency and do not lock you into long-term contracts against your will.
- Cancel Anytime: You may cancel your aluna Prime subscription at any time via your Account Dashboard.
- Continued Access: Upon cancellation, your premium access will remain active until the end of your current billing cycle (for monthly plans). After the cycle ends, your account will automatically revert to the aluna Plus (Free) tier.
- No Hidden Fees: There are no hidden fees for standard cancellations.
Refund Policy
Due to the nature of our digital content and the immediate access provided to proprietary intellectual property (including “Weekly Outlooks,” “Deep Dive” reports, and historical data), different policies apply based on your subscription term:
1. Monthly Subscriptions
aluna maintains a strict no-refund policy for partial months. By subscribing to a monthly plan, you acknowledge that you are purchasing instant access to digital information services. Once the service has been accessed or the billing cycle has commenced, we cannot offer refunds for that specific month.
2. Long-term Subscriptions (More than 1 Month)
For subscriptions with a duration exceeding one month (e.g., Annual Plans), refunds for cancellations will be calculated on a pro-rata basis of the total amount paid for the period. Please note: A 10% cancellation fee will be deducted from the calculated refund amount to cover administrative and processing costs.
Technical Exceptions
Full refunds may be considered under the following specific technical circumstances:
- Double Charge: If you were accidentally charged twice for the same billing period due to a technical error on our payment gateway.
- Non-Delivery of Service: If a technical failure on our end prevented you from accessing aluna Prime features entirely for a significant duration (more than 72 hours) after payment confirmation.
Request a Refund:
To request a refund under these terms, please contact our support team at refund@aluna.id. Please include your Transaction ID and a brief description of your request.
Managing Your Subscription
To manage your billing details, upgrade to Prime, or handle cancellations, please visit the checkout portal:
Disclaimer: aluna consolidates publicly available market data and processes it into visualizations, indicators, and statistical outputs. User portfolio data is stored in accordance with our Privacy Policy and is encrypted, ensuring that only the user can access it. The platform is designed to remain neutral and does not provide judgmental, promotional, or evaluative interpretations of any securities, issuers, underwriters, or market participants. All tools are provided for informational and educational purposes only. While we strive to maintain accuracy and reliability, some data, features, quotes, or calculations may be inaccurate, incomplete, or subject to delays. The data presented may not be real-time and is not intended for time-sensitive or execution-critical trading decisions. Aluna assumes no responsibility or liability for any investment decisions, losses, or outcomes resulting from the use of aluna Nova. Users are fully responsible for their own trading and investment actions. These tools should not be used as the sole or primary basis for any trading or investment decision. Always conduct independent research and analysis before making financial decisions. Do Your Own Research (DYOR).